Coval
This simulation and evaluation platform revolutionizes the development of AI voice and chat agents by automating testing processes. Users can simulate thousands of scenarios from minimal test cases, utilizing customer transcripts and natural language inputs. It offers performance tracking against specific metrics, enabling engineers to optimize agent interactions and enhance reliability.
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Top Coval Features
- Self-driving simulation integration
- Customizable voice simulations
- Scenario-based testing
- Performance threshold alerts
- Comprehensive metrics evaluation
- Live-performance logging
- User intent transcription support
- Workflow optimization insights
- Automated test case generation
- Root cause analysis tools
- Historical performance tracking
- Seamless integration capabilities
- Human-in-the-loop feedback
- Audio replay comparisons
- Instant performance alerts
- Custom-built evaluation metrics
- Multi-modal testing support
- Simulation of diverse environments
- Test prompt re-simulation
- Intuitive user interface design
