CX+
CX+ effectively addresses customer service challenges by preventing missed responses through status and assignee settings. Its dual-response prevention feature ensures no overlap in replies, while a timeline view centralizes all interactions. Real-time survey results enhance quality control, empowering teams to efficiently manage inquiries and customer relationships.
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UMNION
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Top CX+ Features
- Status and assignee management
- Duplicate response prevention
- Timeline interaction display
- Real-time survey results tracking
- Customer satisfaction analytics
- Cross-department escalation function
- Customizable customer attributes
- Automatic data masking for privacy
- Flexible tagging system
- Synonym feature for message creation
- Notification for call volume spikes
- Real-time inquiry status reporting
- Visual satisfaction trend graphs
- Efficient workload distribution
- Multi-user collaboration support
- Historical interaction tracking
- Automated tagging based on criteria
- Enhanced customer interaction insights
- Comprehensive inquiry management system
- User-friendly interface for agents
