Cx Moments
Cx Moments harnesses AI to transform quality assurance by automating routine tasks and enhancing human evaluators' insights. This platform boosts conversation audit coverage, improves CSAT, and facilitates personalized agent coaching. With powerful analytics and tailored dashboards, it empowers organizations to understand customer issues and optimize agent performance effectively.
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Top Cx Moments Features
- Automated QA task management
- GenAI insights for evaluators
- Increased conversation audit coverage
- Reduced manual QA workload
- Expanded QA program efficiency
- AI-powered auto scoring
- Personalized agent dashboards
- Immediate feedback for agents
- Tailored coaching plans
- Enhanced conversation analytics
- Customizable dashboard visualization
- Actionable insights for call centers
- Advanced categorization of tickets
- Automatic tagging of support tickets
- Historical ticket categorization updates
- Trend analysis of customer issues
- Identification of training needs
- Efficient resource allocation
- Improved employee retention strategies
- Rapid customer query summarization
