Dojo
Dojo revolutionizes AI-powered quality assurance and coaching for Zendesk and Salesforce users. With real-time auto QA, sentiment analysis, and performance insights, it enables teams to swiftly identify issues and enhance agent productivity. Engaging gamification keeps agents motivated, while data-driven roadmaps guide continuous improvement, ensuring optimal performance outcomes.
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Top Dojo Features
- AI-driven gamification elements
- Real-time ticket analysis
- Sentiment & empathy sorting
- Instant root cause detection
- AI-generated performance reports
- Continuous feedback loop
- In-app rewards system
- Customizable coaching plans
- Agent engagement metrics
- AI-generated goal setting
- Automated QA for all tickets
- Comparison of team vs individual
- Performance drill-down features
- Data-driven improvement roadmaps
- Simplified installation process
- Integration with Zendesk
- Integration with Salesforce
- Performance insights dashboard
- Underperformer identification
- Engaged workforce management
