eGain Analytics
eGain Analytics empowers contact center leaders with real-time global performance insights, overcoming operational silos across regions. It consolidates disparate analytics, enabling seamless identification of service bottlenecks. With intuitive no-code reporting tools and role-based access, teams can effectively measure agent performance and make agile operational decisions, enhancing overall service delivery.
Top eGain Analytics Alternatives
Delve AI
Delve AI offers a powerful persona generator that automates the creation of AI-driven personas, enabling businesses to glean insights into their customers.
AFS Analytics
AFS Analytics empowers online businesses by providing real-time insights into user behavior and ad campaign performance.
FireStats
FireStats offers a robust web statistics solution designed with user privacy in mind, avoiding common pitfalls seen with Google Analytics.
IBM Digital Analytics
IBM Digital Analytics offers robust tools for in-depth visitor traffic analysis on websites.
Insignal
Aiming to enhance user understanding, this platform enables businesses to visualize user interactions on their websites.
Histats
It boasts unlimited real-time traffic analytics, tracking over 1.5 billion hits monthly, while supporting 10...
Aqvil
By offering intuitive analytics, it allows businesses to track user journeys, replay sessions, and visualize...
SkyGlue
With a single code implementation, it saves time and eliminates data gaps, offering visual click...
Dataviz Studio
Accessible via smartphones and computers, it supports real-time inventory tracking, QR code scanning, and collaborative...
rakam
Users can effortlessly craft modern dashboards using either code or a drag-and-drop interface...
Dataplatr
Their services encompass data integration, warehousing, real-time processing, and predictive analytics, enabling businesses to enhance...
Oracle Infinity
By harnessing individual-level data, it optimizes engagement and loyalty through tailored content and promotions...
LiftEngine
It enhances audience understanding through predictive modeling and targeted segmentation, enabling effective marketing campaigns across...
Google Analytics 360
With advanced tools and machine learning capabilities, organizations can anticipate customer behavior and optimize marketing...
Top eGain Analytics Features
- Real-time performance monitoring
- Global data accessibility
- Cross-geography collaboration tools
- Service bottleneck identification
- Integrated analytics dashboard
- Role-based access control
- No-code reporting tools
- Best practice analytics templates
- Agent performance management
- Operational decision acceleration
- Consolidated analytics silos
- Customizable drill-down reports
- Data slicing and dicing
- 360-degree performance view
- Contact volume analysis
- Abandon rate tracking
- Response time measurement
- Knowledge article insights
- Search behavior analytics
- Customer engagement automation
Top eGain Analytics Alternatives
- Umami
- Delve AI
- AFS Analytics
- FireStats
- IBM Digital Analytics
- Insignal
- Histats
- Aqvil
- SkyGlue
- Dataviz Studio
- rakam
- Dataplatr
- Oracle Infinity
- LiftEngine
- Google Analytics 360
