eleveo Workforce Optimization
This call center workforce optimization software offers an AI-driven suite designed for compliance, quality assurance, and workforce management. It enables organizations to capture and analyze customer interactions across multiple channels, enhancing agent scheduling and performance. With innovative tools for call transcription and analytics, it transforms operations, improves customer satisfaction, and mitigates risks.
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Top eleveo Workforce Optimization Features
- AI-driven Auto Scheduling
- Conversation Analytics Tool
- Multi-channel Interaction Capture
- Compliance Call Evaluation
- Customer Sentiment Insights
- Agent Effectiveness Metrics
- Automatic Call Transcriptions
- Natural Language Query Capability
- Generative AI Summarization
- Real-time Churn Risk Alerts
- Drag and Drop Scheduling
- Agent Self-service Portal
- Shift Swap Functionality
- PTO Request Management
- Performance Analytics Dashboards
- 360-degree Workflow Integration
- Actionable Intelligence Reports
- Customizable Performance KPIs
- User-friendly Interface
- Minimal Training Requirement
