Emotics
Emotics transforms open-text feedback from customers and employees into actionable insights linked to business outcomes. By analyzing emotional responses across various data sources, it identifies strengths, weaknesses, and opportunities. The platform provides real-time benchmarks, enabling organizations to prioritize initiatives that enhance experiences based on genuine emotional drivers.
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Top Emotics Features
- Emotion-driven insights generation
- Real-time emotional analysis
- Integration with survey platforms
- Automatic theme identification
- Actionable insights for stakeholders
- Customizable AI metrics
- Recurring theme detection
- Revenue-linked insights
- Emotion intensity measurement
- NPS and CSAT integration
- Comprehensive emotional benchmarks
- 360° customer view
- Secure data processing
- Industry-standard compliance certification
- Fast data processing
- Multi-source data connection
- Bias-free emotional interpretation
- Decision-ready insights synthesis
- Warning system for negative emotions
- Visualization of insights and actions
