Enterprise Accelerator
The Enterprise Accelerator is a cutting-edge data analysis software that integrates CRM, voice, and text data, providing a holistic view of customer engagement. It transforms call recordings into searchable data, allowing organizations to uncover insights and trends across all interactions while ensuring compliance through automated PCI redaction. Users can leverage pre-built dashboards in their preferred business intelligence tools, enabling them to analyze sentiment, agent performance, and customer emotions effectively.
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Top Enterprise Accelerator Features
- Wholistic customer engagement view
- Open architecture for data integration
- Pre-built Tableau dashboard templates
- Searchable call transcripts
- Multichannel voice analytics
- Ingest text from multiple sources
- Voice data in your warehouse
- Hosted data warehouse option
- Emotion analysis of interactions
- Quick QA for agent performance
- Customizable analytics schemas
- Predictive customer behavior insights
- PCI/PII data redaction
- Voice categorization services
- Conversation metrics analysis
- Automatic data extraction and loading
- Actionable insights from call data
- Comprehensive sentiment analysis
- Track brand keywords and alerts
- Unlimited searchable voice data.
