Etiya Chatbot

Etiya Chatbot

Etiya Chatbot is an AI-driven, real-time messaging solution that enhances customer and employee interactions across digital platforms. It offers three distinct models: rule-based for standard queries, AI-supported for personalized responses, and live chat for immediate assistance. This flexible tool optimizes resource use and provides 24/7 support, ensuring seamless integration with existing systems.

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Top Etiya Chatbot Features

  • AI-supported real-time messaging
  • Seamless integration with systems
  • Proactive chat feature
  • Multi-language support
  • Customizable chat scenarios
  • Easy implementation on cloud
  • Modular and scalable architecture
  • Chat archiving capability
  • 24/7 personalized customer service
  • Rule-based and AI chatbot options
  • Direct transfer to live agents
  • Natural Language Processing features
  • Sentiment analysis capabilities
  • Supports various digital channels
  • Optimizes organizational resources
  • Automates routine operations
  • Efficient handling of complex requests
  • Enhances internal/external satisfaction
  • Supports employee HR queries
  • Reduces IT helpdesk ticket requests