Friction Index Platform
The Friction Index® Platform transforms how insurance carriers analyze digital interactions by identifying friction points and behavioral trends during the online quote or claims process. By integrating a simple JavaScript installation, it enhances conversion rates, minimizes risks, and fosters stronger customer relationships through real-time behavioral insights.
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Top Friction Index Platform Features
- Real-time behavioral analytics
- Friction point identification
- Customer digital body language
- JavaScript installation simplicity
- Fraud detection capabilities
- Conversion optimization tools
- Enhanced customer experience
- Behavioral data insights
- Agility in decision-making
- Risk mitigation strategies
- Digital transformation support
- Multi-device compatibility
- Cross-language functionality
- Actionable insights delivery
- Personalized customer interactions
- Scientific measurement of behaviors
- Trust-building mechanisms
- Real-time data visualization
- Reduced customer journey friction
- Meaningful relationships creation
