Geedesk
Geedesk streamlines guest complaint and request management by automatically directing issues to the appropriate staff member on shift. With a simple SMS interface, it ensures timely resolutions, escalating unresolved matters to management. Integrated AI enhances reporting and analytics, revealing patterns in guest feedback to improve service quality and satisfaction.
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Top Geedesk Features
- Automated complaint assignment
- Shift-specific employee alerts
- Escalation for delayed requests
- Multi-level escalation system
- SMS-based communication
- AI-driven data analysis
- 360-degree complaint analytics
- Integration with third-party apps
- Real-time complaint tracking
- Customizable reporting tools
- User-friendly interface
- Historical complaint trends
- Guest satisfaction scoring
- Employee performance metrics
- Quick response time tracking
- Anonymous guest feedback option
- Interactive dashboard
- Mobile compatibility support
- Multi-language support
- Proactive service notifications.
