Geomant Wallboard

Geomant Wallboard

Geomant Wallboard is a versatile performance management solution designed for contact centers, enhancing real-time and historical data visibility. It supports remote, hybrid, and in-center staff by providing customizable dashboards that display critical metrics and alerts without consuming desktop space. Engaging content fosters a positive environment, improving agent morale and customer experiences.

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Top Geomant Wallboard Features

  • Real-time performance metrics
  • Customizable dashboard options
  • Multi-source data aggregation
  • Mobile access for management
  • Positive reinforcement content
  • Agent status visibility
  • Management status tracking
  • Critical alerts and notifications
  • Historical performance analysis
  • Integrated employee achievements
  • Filtered performance summaries
  • Enhanced call handling decisions
  • Engaging content integration
  • Unified agent experience
  • Workforce optimization tools
  • Call transfer insights
  • Coaching request visibility
  • Stress reduction initiatives
  • Adaptable display types
  • Community engagement features