GetSatisfaction
Provides online community forum software designed specifically to gather customer feedback. It features self-service customer support, gamification, case configuration, built-in search engine optimization, language localization, private categories, content creation tools, assignment tools, people management tools, private conversations, and more. It features various third-party integrations, including Salesforce, Marketo, Sugar CRM, Facebook, Google Analytics, and ConstantContact.
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GetSatisfaction Review and Overview
The comprehensive software helps the collaboration of companies and customers. Different ways of conversations can be employed to get the detailed information regarding the customers.
Delivering the best experience
Customer support diverted the queries to the respective teams to resolve the issues faster. A customer community for continuous online communication is a highlight.
Embed community
The built-in SEO optimization obtains ranking for the developed community content. Facebook integration and social media monitoring tools enable brand building and understanding the customer response. The community experience is built robustly to be compatible with all kinds of devices, and it is offered in 12 different languages.
Easy configuration and deployment
Deployment of various post actions can be carried out effortlessly. Categorizations of conversations are established to facilitate smooth navigation for the customers when they search for something in particular. These categories can also be modified to permit only the restricted type of customers. The updates are forwarded now and then to ensure the seamless functioning of the platform.
Powerful management tools
Unique tools to monitor the productivity and attractiveness of the content post are beneficial in enhancing the performance. The people management tools easily maintain users' activities, privileges, and restrictions. Similar kinds of conversations are integrated, dissimilar ones are diverted, and outdated ones are either deleted or archived by curation tools.
Implementation & Feedback
The frequently asked questions can be utilized and instantly shared using Q&A tools. Customers are also given opportunities to pitch in ideas, and feedbacks are collected to gather insights and resolve issues. Understanding and making quick decisions after analyzing customer feedback enhances business throughput and reduces risks.
