GetSatisfaction
Provides online community forum software designed specifically to gather customer feedback. It features self-service customer support, gamification, case configuration, built-in search engine optimization, language localization, private categories, content creation tools, assignment tools, people management tools, private conversations, and more. It features various third-party integrations, including Salesforce, Marketo, Sugar CRM, Facebook, Google Analytics, and ConstantContact.
Top GetSatisfaction Alternatives
- Usabilla
- UserVoice
- WebEngage
- Qualaroo
- Survicate
- OpinionLab
- UserReport
- Kampyle
- UseResponse
- UserEcho
- Promoter.io
- Qualtrics Site Intercept
- Usersnap
- Zinputs
- GetFeedback Online Surveys
Top GetSatisfaction Alternatives and Overview
Usabilla
Provides the standard user feedback system that you can use for websites, apps, and emails.
UserVoice
Provides feedback and online helpdesk software that helps you to grow and keep your customers.
WebEngage
Provides an on-site customer engagement suite that allows you to gather feedback and customer insights on your website with push notifications.
Qualaroo
Provides voice of customer survey software that allows you to get customer insights and grow your business.
Survicate
Provides customer feedback software that allows you to conduct targeted insight surveys and improve your business results.
OpinionLab
Provides website feedback software that helps to boost your customer loyalty and satisfactions.
UserReport
It features online survey, feedback forum, user satisfaction, feedback inbox, social click map, newsletter signup...
Kampyle
It features comprehensive consumer insights, multiple channels, feedback invitations, actionable suggestions, lead generation, feedback-based A/B...
UseResponse
It features self-service community, email requests, social networks, live chat, restful API, widgets, private requests...
UserEcho
It features comprehensive analytics, user satisfaction, custom logo and colors, configurable dashboard, custom URL, configurable...
Promoter.io
It features quick campaign creation, unlimited campaigns, survey reminders, unlimited in-app responses, data export, real-time...
Qualtrics Site Intercept
It features branded and dynamic message, visitor targeting, Adobe Analytics variables, flexibility and control, organization-wide...
Usersnap
It features feedback widgets, bug tracking dashboard, browser extensions, team collaboration, in-browser screenshot, and console...
Zinputs
Users don’t need anymore to spend time on navigating through multiple pages to find contact...
GetFeedback Online Surveys
It features mobile-ready surveys, quick survey creation and publication, real-time analytics, Salesforce integration, customer feedback...
GetSatisfaction Review and Overview
The comprehensive software helps the collaboration of companies and customers. Different ways of conversations can be employed to get the detailed information regarding the customers.
Delivering the best experience
Customer support diverted the queries to the respective teams to resolve the issues faster. A customer community for continuous online communication is a highlight.
Embed community
The built-in SEO optimization obtains ranking for the developed community content. Facebook integration and social media monitoring tools enable brand building and understanding the customer response. The community experience is built robustly to be compatible with all kinds of devices, and it is offered in 12 different languages.
Easy configuration and deployment
Deployment of various post actions can be carried out effortlessly. Categorizations of conversations are established to facilitate smooth navigation for the customers when they search for something in particular. These categories can also be modified to permit only the restricted type of customers. The updates are forwarded now and then to ensure the seamless functioning of the platform.
Powerful management tools
Unique tools to monitor the productivity and attractiveness of the content post are beneficial in enhancing the performance. The people management tools easily maintain users' activities, privileges, and restrictions. Similar kinds of conversations are integrated, dissimilar ones are diverted, and outdated ones are either deleted or archived by curation tools.
Implementation & Feedback
The frequently asked questions can be utilized and instantly shared using Q&A tools. Customers are also given opportunities to pitch in ideas, and feedbacks are collected to gather insights and resolve issues. Understanding and making quick decisions after analyzing customer feedback enhances business throughput and reduces risks.
Company Information
Company Name: Get Satisfaction, Inc.
Company Address: 1550 Bryant St. Suite 350, San Francisco, CA, USA
Founded in: 2007
Top Features
- Self-Service Customer Support
- Gamification
- Built-In SEO
- Facebook Integration
- Mobile Compatible
- Website Embedding
- Multi-Language Support
- Internal Notes
- Private Categories
- Saas Platform
- Idea & Comment Moderation
- User Management
- Private Conversations
- Crowd-Sourcing
- Idea Generation/Prioritization
- Community Health Analytics
- CRM Integration
- Social Media Management
- Customer Feedback
- Customization
- Content Curation
- Marketing Automation