Globitel Workforce Management (WFM)
Globitel Workforce Management (WFM) revolutionizes workforce optimization for call centers by providing precise forecasting and intelligent scheduling tools. It empowers managers with real-time monitoring and analytics, enhancing agent productivity and morale. With features for agent self-service, performance tracking, and adaptable scheduling, WFM ensures seamless operations and optimal service delivery across diverse industries.
Top Globitel Workforce Management (WFM) Alternatives
Globitel Workforce Management WFM
Globitel Workforce Management (WFM) empowers telecom operators with advanced analytical models to predict demand and optimize staffing effectively.
Gig and Take
Gig and Take offers a dynamic software solution tailored for modern factories, streamlining shift management by utilizing a digitized skills matrix.
FORapp
FORapp is a universal WFM platform designed for efficient digital data collection and remote work management.
Herwig
Herwig is an advanced Workforce Management Software tailored for energy suppliers and service providers.
Hosupi Touch
This innovative solution eliminates the hassle of traditional paper and Excel systems, streamlining operations and...
Flexitime
With over 40 years of expertise, it ensures accurate, consistent, and transparent implementation of flexible...
HR Duo
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FlexOS
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iMarq
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FireRoster
Its intuitive interface simplifies scheduling, allowing users to manage assignments effortlessly...
Imperago
It offers intuitive tools that enhance organizational efficiency, enabling businesses to optimize workforce allocation and...
Fatigue360
Utilizing advanced analytics and real-time data, it empowers organizations to enhance employee well-being and operational...
Top Globitel Workforce Management (WFM) Features
- Intelligent workload balancing
- Automated staffing tools
- Real-time performance monitoring
- Transparent agent scheduling
- Self-service scheduling capabilities
- Shift bidding functionality
- Overtime availability declaration
- Data-driven operational insights
- Customizable reporting dashboards
- Critical threshold alerts setup
- Multi-location operational management
- Mobile access to schedules
- Dynamic adaptation of schedules
- Call volume forecasting accuracy
- Activity tracking for agents
- Quality management framework integration
- Continuous performance improvement strategies
- Centralized oversight for operations
- Enhanced agent engagement features
- Optimization for service levels
Top Globitel Workforce Management (WFM) Alternatives
- Globitel Workforce Management WFM
- Gig and Take
- groundIT
- FORapp
- Herwig
- FLOW
- Hosupi Touch
- Flexitime
- HR Duo
- FlexOS
- iMarq
- FireRoster
- Imperago
- Fatigue360
- Indeavor
