Globitel Workforce Management (WFM)
Globitel Workforce Management (WFM) revolutionizes workforce optimization for call centers by providing precise forecasting and intelligent scheduling tools. It empowers managers with real-time monitoring and analytics, enhancing agent productivity and morale. With features for agent self-service, performance tracking, and adaptable scheduling, WFM ensures seamless operations and optimal service delivery across diverse industries.
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Globitel Workforce Management WFM
Globitel Workforce Management (WFM) empowers telecom operators with advanced analytical models to predict demand and optimize staffing effectively.
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Top Globitel Workforce Management (WFM) Features
- Intelligent workload balancing
- Automated staffing tools
- Real-time performance monitoring
- Transparent agent scheduling
- Self-service scheduling capabilities
- Shift bidding functionality
- Overtime availability declaration
- Data-driven operational insights
- Customizable reporting dashboards
- Critical threshold alerts setup
- Multi-location operational management
- Mobile access to schedules
- Dynamic adaptation of schedules
- Call volume forecasting accuracy
- Activity tracking for agents
- Quality management framework integration
- Continuous performance improvement strategies
- Centralized oversight for operations
- Enhanced agent engagement features
- Optimization for service levels
