Google Business Messages
Google Business Messages provided businesses with a platform to engage customers directly through Google Search and Maps. This service enabled personalized interactions, such as answering FAQs, sharing wait times, and connecting users to live support. However, it will be discontinued on July 31, 2024, requiring brands to transition to alternative messaging options.
Top Google Business Messages Alternatives
Striata eBilling
Striata eBilling, now under the Doxim brand, transforms customer communication by digitizing confidential correspondence and enhancing email marketing strategies.
Ecrion
This advanced Customer Communications Management software streamlines customer interactions through intelligent automation of document production and delivery.
Doxim CCM
Doxim CCM offers a robust Customer Communications Management software solution designed to tackle digitization and operational efficiency challenges.
Live Chat Alternative
Customers can effortlessly initiate voice conversations with businesses directly from their websites using Live Chat Alternative.
PersonalEffect TransMedia
PersonalEffect TransMedia is a robust solution designed for crafting and launching integrated, personalized campaigns across multiple channels.
impower
Impower revolutionizes customer communications by harnessing the power of text messaging.
SmartCOMM
Its single-template approach simplifies compliance and adapts to market changes effortlessly, allowing non-technical users to...
Omnigage
With integrated CTI and machine learning automation, it enhances two-way interaction and accelerates sales cycles...
Chatwoot
With features like canned responses, team collaboration tools, and automation rules, teams can improve efficiency...
Akia
Automate communications to reduce front desk workload while enhancing revenue through personalized upgrades...
Newgen Customer Communication Management
With user-friendly templates, automation capabilities, and a robust integration ecosystem, it ensures seamless communication, brand...
DataOceans
With self-service capabilities, automated workflows, and robust compliance features, organizations can enhance customer engagement, reduce...
OmniOMS CCM Suite
It accelerates communication generation, enhancing engagement through multi-channel delivery...
Apdated
With an intuitive dashboard displaying real-time progress, tasks are clearly marked, enhancing transparency...
Tungsten Communications Manager
This software facilitates the creation of personalized, content-rich documents like contracts and proposals, while automating...
Top Google Business Messages Features
- Real-time customer engagement
- Integration with Google Maps
- Personalized messaging options
- CSAT data collection
- Automated FAQs responses
- Expected wait time displays
- Easy redirection to alternatives
- Brand-managed entry point flexibility
- Mobile-friendly chat interface
- Multi-channel communication support
- User-friendly interface
- Access to performance metrics
- Seamless transition to other services
- Google Search visibility
- Customizable welcome messages
- Feedback collection tools
- Secure messaging environment
- Support for third-party channels
- API integration capabilities
- Scalable communication solutions
