Helix By MicroMetrics
Helix By MicroMetrics transforms guest engagement for hotels by utilizing conversational data collection. This platform enhances communication, allowing staff to respond instantly to guest needs while sorting requests by urgency and sentiment. With real-time collaboration tools, Helix empowers teams to improve service quality and foster lasting guest relationships throughout the stay.
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Top Helix By MicroMetrics Features
- Conversational data collection
- Contactless guest communication
- Sentiment-based comment sorting
- Real-time team collaboration
- Multiple notification channels
- Task assignment capabilities
- Automated guest experience management
- Direct booking promotion tools
- Internal team mentions
- Instant guest outreach
- Centralized conversation management
- Issue monitoring and analytics
- Detailed guest satisfaction reports
- Guest interaction tracking
- Customizable communication channels
- Staff unification for service improvement
- Feedback collection and analysis
- Recovery management for service issues
- Case studies showcasing success
- COVID-19 response support.
