Hopper
Hopper revolutionizes communication within Salesforce by enabling users to create contacts, leads, and cases seamlessly. It facilitates bulk WhatsApp messaging from various views, employs intelligent chatbots for efficient customer interactions, and offers real-time performance insights. With its mobile capability and integration with Marketing Cloud, Hopper enhances productivity and streamlines workflows.
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Top Hopper Features
- Salesforce integration
- Bulk messaging campaigns
- Personalized messaging templates
- Customizable tags for conversations
- Real-time team performance monitoring
- Customized conversion tracking reports
- Utility Bar integration
- Mobile accessibility via Salesforce app
- Contextual intelligent chatbots
- Automatic conversation assignments
- Customer information saving
- File sharing capabilities
- Multi-platform messaging integration
- Scalable for high traffic
- User-friendly interface
- Efficient chat organization
- Optimized agent time management
- Location sharing
- Flexible cost structure
- Enhanced customer communication
