Hydra OMS
Hydra OMS is an open-source application designed for telecom and digital service providers, streamlining service and job order management through its robust BPM engine. It allows for real-time modifications of business processes using a user-friendly visual editor, ensuring immediate implementation for new orders. The configurable Process Execution Wizard simplifies complex tasks, enabling employees to efficiently navigate processes with context-aware suggestions. Integration with existing software via API and SLA escalation notifications enhance operational efficiency, making Hydra OMS an essential tool for automating intricate business workflows.
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Top Hydra OMS Features
- Open source application
- BPM engine integration
- ISO BPMN 2.0 editor
- Configurable Process Execution Wizard
- SLA escalation notifications
- Real-time process modification
- API software integration
- Contextual data suggestions
- Streamlined job order management
- Complex business process automation
- Built-in billing and mediation
- Helpdesk and CRM support
- User-friendly visual process design
- Overdue order tracking
- Customizable process flow branches
- Immediate process change implementation
- Enhanced employee productivity
- Cross-software compatibility
- Automated task execution
- Comprehensive service order oversight
