InteractionSync

InteractionSync

InteractionSync enhances contact center operations by providing agents with an integrated interface within Microsoft Dynamics 365. This solution automates routine tasks, streamlines navigation, and delivers a 360-degree view of each customer interaction. By intelligently populating data and creating activities automatically, agents can focus on meaningful engagements, significantly improving service efficiency and consistency.

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Top InteractionSync Features

  • Unified interaction view
  • Softphone controls integration
  • Automated routine actions
  • Reduced keystrokes required
  • Faster navigation capabilities
  • Quick agent onboarding
  • Multi-session workspace support
  • Customizable screen pop experiences
  • Automatic activity logging
  • Contextual data access
  • Easy installation process
  • Rapid upgrade tools
  • Omnichannel interaction support
  • Intelligent screen pops
  • Enhanced customer engagement efficiency
  • Integrated CRM and contact center
  • Actionable insights and recommendations
  • Proven methodology for optimization
  • Accelerated time-to-value
  • Consistent customer experience delivery