Interana
Interana offers continuous dynamic insights across all interactions, measuring real-time performance of the digital workforce. With embedded privacy technology ensuring compliance, it delivers actionable signals effortlessly into popular platforms like Slack and Tableau. Its human-in-the-loop intelligence empowers teams to optimize agent behaviors, enhancing customer experiences and driving retention without requiring complex data engineering.
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Top Interana Features
- Continuous dynamic insights
- Real-time performance measurement
- Privacy enhancing technology
- Holistic customer visibility
- Contextual insights democratization
- Behavioral AI understanding
- Signals intelligence delivery
- Continuous decision intelligence
- Accelerated agent monetization
- Performance management monitoring
- Agent transparency insights
- Embedded privacy technology
- Automated PII anonymization
- Comprehensive data control
- Unified audit reporting
- Intuitive visual interface
- API for event processing
- Actionable signals delivery
- Human-in-the-loop optimization
- Scalable digital workforce management.
