IrisCX
Frustration from endless emails and calls plagues customer service teams, costing time and referrals. IrisCX revolutionizes this process by allowing customers to submit concerns effortlessly through an intuitive video experience. With AI-driven automation, it accurately captures defect details, streamlining operations, saving costs, and boosting referral intent.
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Top IrisCX Features
- Intuitive video experience
- AI-driven defect scoring
- Automated warranty eligibility checks
- Seamless app-free video interactions
- Real-time guidance and support
- VisualBot for issue description
- VisualGuide for defect summarization
- Automated summary delivery
- Integrated with Zapier
- Secure cloud data storage
- PDF compilation for defects
- Instant access to information
- Virtual walkthroughs during construction
- Efficient post-possession services
- High referral intent rates
- Reduced operating costs year-over-year
- Simplified customer communication
- Organized response management
- First-call resolution enhancement
- Dedicated cloud workspace.
