Knots
Knots offers no-code automation solutions designed to enhance Zendesk workflows, enabling customer support teams to resolve tickets three times faster. With features like automatic ticket assignment, sentiment analysis, and seamless integration with e-commerce platforms, agents can focus on high-value tasks, significantly improving efficiency and customer satisfaction while reducing operational costs.
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Top Knots Features
- OCR: PDF/Image to Text
- Process Excel Files
- Process CSV Files
- Recover Lost Carts
- Autofill Fields
- Classify Customer Intent
- Analyze Customer Sentiment
- Detect Customer Language
- Create Ticket Summaries
- Export Support Tickets
- Automate Response Generation
- Merge Duplicate Tickets
- Assign Tickets to Agents
- Change Ticket Requester
- Change Primary Email
- API Data Synchronization
- Shopify Integration
- Telephony Integration
- Zendesk AI Integration
- No-Code App Implementation
- Free Automation Audit
