Kova
Kova enhances customer interactions through innovative software solutions tailored for contact centers. By optimizing average handle times and providing crucial speech analytics and sentiment reports, it empowers teams with insightful scheduling and productivity tools. Its recording platform integrates audio and screen capture, ensuring quality assurance and rich customer insights for continuous improvement.
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Top Kova Features
- Dynamic customer surveys
- Speech analytics integration
- Real-time sentiment analysis
- Multimedia call recording
- Quality assurance scoring
- Employee scheduling tools
- Productivity monitoring solutions
- Historical data archiving
- Customer interaction tracking
- Comprehensive training modules
- Performance benchmarking reports
- Cross-channel data collection
- Actionable insights dashboard
- User-friendly interface
- Customizable reporting features
- Automated workflow management
- Integration with CRM systems
- Call performance analytics
- Customer feedback loop
- Multi-device access capabilities.
