Latitude by Genesys
Latitude by Genesys is an advanced accounts receivable software that streamlines the collection and recovery process. Integrating seamlessly with Genesys Cloud™, PureConnect™, and Genesys™ platforms, it consolidates essential account information into a single interface. With robust reporting tools and automation capabilities, Latitude enhances agent efficiency, optimizes workflows, and improves recovery rates.
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Top Latitude by Genesys Features
- AI-Powered Experience Orchestration
- Integrated with Genesys Platforms
- Comprehensive Contact Center Solutions
- Configurable Dashboards for Visualization
- Bidirectional Data Exchange
- Agency Interface Manager (AIM)
- Rich Reporting and Query Capabilities
- Drag-and-Drop Workflow Designer
- Process Automation for Consistency
- Reusable Queries for Reporting
- Extract
- Transform
- Load (ETL) Tool
- Prebuilt Integrations with Vendors
- Inventory State Tracking
- Improved Recovery Rates
- Enhanced Customer Experience
- Simplified Outsourcing Strategy
- Multi-Tier Placement Strategies
- Real-Time Performance Metrics
- Compliance Management Automation
- Seamless Data Connectivity
