Median Cobrowse
Median Cobrowse transforms customer support by enabling real-time screensharing on websites. Support teams can instantly join visitors’ sessions, guiding them with cursor highlights and interactive tools. With no downloads required, it streamlines communication, enhances user satisfaction, and significantly reduces response times, making customer assistance more personal and effective.
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Top Median Cobrowse Features
- Real-time screensharing
- No downloads required
- One-click visitor join
- Cursor sharing support
- Highlight tool for guidance
- Interactive drawing tool
- Customer approval for control
- Phone mode for call centers
- Privacy control options
- Video streaming capability
- Audio streaming for conversations
- Integrated with chat tools
- Over-the-shoulder support experience
- Live visitor dashboard
- Fast issue resolution
- Simple installation process
- User satisfaction improvement
- Ticket time reduction
- Customizable screen share areas
- Transform support into profit center
