Motivarnos
This innovative tool enhances call and contact center operations by integrating gamification into daily management. With features like trivia, badges, and competitive rankings, it fosters a motivating environment that improves agent performance and engagement. By facilitating real-time training updates, it significantly reduces absenteeism, AHT, and idle time while boosting NPS.
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Top Motivarnos Features
- Constant recognition system
- Gamified daily management
- Trivia-based engagement
- Badge achievements
- Performance rankings
- Instant speech updates
- Offline training alternatives
- Reduced absenteeism rates
- Decreased average handling time
- Lower idle time
- Enhanced NPS scores
- Collaborative team challenges
- Customizable gamification elements
- Real-time performance feedback
- Interactive leaderboard displays
- Motivational rewards program
- Agent feedback integration
- Skill development tracking
- Fun learning environment
- Continuous improvement focus
