m-pathy Survey
The m-pathy Survey harnesses Verint's Digital Behavior Analytics to transform customer interactions into actionable insights. By capturing real-time engagement data, including clicks and gestures, it visually identifies pain points and barriers in the digital journey. This enables businesses to enhance customer experiences and optimize conversion strategies effectively.
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Top m-pathy Survey Features
- Customer session replays
- Real-time user interaction insights
- Integrated feedback and analytics
- Visual experience mapping
- Conversion optimization tools
- Click and scroll heatmaps
- Anomaly detection capabilities
- User struggle identification
- Digital feedback automation
- KPI connectivity
- Instant customer experience clarity
- Visual customer journey analytics
- Dynamic problem area analysis
- Interactive user engagement triggers
- Automated session initiation
- Customizable feedback collection
- Comprehensive user behavior tracking
- Error message response automation
- User hesitation analysis
- Holistic CX improvement strategies
