Nextiva Office
Nextiva Office is an advanced VoIP software designed to streamline communication and enhance customer experiences. It integrates AI-driven automation and intelligent routing to optimize interactions across multiple channels, enabling businesses to engage effectively with customers while improving productivity. Its powerful analytics provide real-time insights, fostering informed decision-making.
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Top Nextiva Office Features
- AI-powered customer journey orchestration
- Real-time actionable customer insights
- Multi-channel engagement support
- Intelligent routing capabilities
- Automated business workflows
- Cloud-native infrastructure
- Built-in automation tools
- Seamless cross-channel dialogue
- 360-degree customer view
- Open architecture with REST APIs
- Advanced call routing options
- Automated callback features
- Call flow monitoring tools
- Agent status display functionality
- Instant escalation options
- Call queues management
- Comprehensive analytics dashboard
- Deep regulatory compliance support
- High scalability and customization
- Unified internal interface design
