ObserveCTI
ObserveCTI™ revolutionizes quality assurance in contact centers by automating management processes. It enables intelligent voice and data recordings accessible from any PC or remote location. Supervisors can efficiently audit agents based on customized criteria, listen to recorded interactions, and provide feedback, enhancing overall customer satisfaction and operational efficiency.
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Top ObserveCTI Features
- Intelligent voice data recordings
- Remote playback options
- Multi-site supervisor access
- Customizable auditing criteria
- Simultaneous call and screen audits
- Integrated agent performance scoring
- Centralized management dashboard
- Easy audit comment functionality
- Quick forwarding of audits
- User-friendly interface design
- Comprehensive quality assurance tools
- Automated process management
- Selective recording capabilities
- Cross-platform accessibility
- Real-time performance analytics
- Enhanced customer satisfaction tracking
- Tailored quality assurance solutions
- Scalable for any business size
- Multi-industry applicability
- Continuous improvement insights.
