ObserveCTI
ObserveCTI™ revolutionizes quality assurance in contact centers by automating management processes. It enables intelligent voice and data recordings accessible from any PC or remote location. Supervisors can efficiently audit agents based on customized criteria, listen to recorded interactions, and provide feedback, enhancing overall customer satisfaction and operational efficiency.
Top ObserveCTI Alternatives
Numeracle
Numeracle enhances customer interactions by adding Branded Call Display to protected phone numbers, fostering trust in brands.
Business VoIP / SIP Trunking Service
Offering secure and reliable SIP trunking services, this provider ensures exceptional voice quality tailored to diverse business needs.
PanTerra Networks
PanTerra Networks revolutionizes business communication with its all-in-one UCaaS solution, offering seamless video conferencing, team collaboration, and robust calling features.
Go Integrator Cara
Go Integrator Cara serves as a powerful unified communications client for the Cisco BroadWorks telephony platform, offering seamless integration with over 300 CRM applications.
Phone EVE
Phone EVE is a versatile single-line auto dialer telephony software designed for seamless communication.
Extenda Networks
Catering to diverse needs, it features Mitel and NEC office telephone systems, as well as...
Hosted Telecom Solutions
With a focus on customer needs, their expert team designs, implements, and manages IT infrastructures...
Dialed
Starting at $99.99 per year, it features inbound/outbound calls and texts, bulk messaging for up...
QuestBlue Termination
It seamlessly integrates with various CCaaS platforms, offering features like online faxing, fast number porting...
AbacusCloud
It ensures seamless connectivity for mobile and remote workers, offering advanced voice, video, and wireless...
Voxtelesys
With high-capacity SIP trunking and unparalleled support, it empowers enterprises to enhance connectivity while maintaining...
Quality Voice & Data
This includes robust caller ID authentication, real-time monitoring, and Branded Calling ID™ services, improving answer...
SmartSIP
It employs DTMF suppression and masking techniques, replacing customer-entered tones with flat tones, ensuring that...
CRM++ CTI
With real-time caller information displayed on-screen, agents can quickly identify and dial contacts, enhancing customer...
Top ObserveCTI Features
- Intelligent voice data recordings
- Remote playback options
- Multi-site supervisor access
- Customizable auditing criteria
- Simultaneous call and screen audits
- Integrated agent performance scoring
- Centralized management dashboard
- Easy audit comment functionality
- Quick forwarding of audits
- User-friendly interface design
- Comprehensive quality assurance tools
- Automated process management
- Selective recording capabilities
- Cross-platform accessibility
- Real-time performance analytics
- Enhanced customer satisfaction tracking
- Tailored quality assurance solutions
- Scalable for any business size
- Multi-industry applicability
- Continuous improvement insights.
Top ObserveCTI Alternatives
- Numeracle
- Business VoIP / SIP Trunking Service
- NumberDock
- PanTerra Networks
- Go Integrator Cara
- Phone EVE
- Extenda Networks
- Hosted Telecom Solutions
- Dialed
- QuestBlue Termination
- AbacusCloud
- Voxtelesys
- Quality Voice & Data
- SmartSIP
- CRM++ CTI
