OneView
OneView transforms customer success management by providing actionable insights from Cisco Call Manager and Contact Center systems. Designed to address specific business challenges, it enables organizations to monitor call volumes, assess resource utilization, and optimize team performance. With features like automated reporting, call flow animation, and real-time alerts, OneView empowers IT teams and managers to enhance communication efficiency while controlling costs.
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Top OneView Features
- In-bounds call responsiveness insights
- Hunt group performance tracking
- Call performance issue identification
- Cost reduction analytics
- Easy report creation
- Unified call platform analytics
- Employee productivity quantification
- Real-time trunk line utilization
- Call lifecycle tracking
- Visual call flow animation
- Configurable alerts for issues
- Automated report delivery
- Resource utilization analysis
- Secure departmental access
- Voicemail reduction strategies
- Cost allocation transparency
- User experience monitoring
- Proactive issue detection
- Communication cost control tools
- Flexible reporting options
