OneView
OneView transforms customer success management by providing actionable insights from Cisco Call Manager and Contact Center systems. Designed to address specific business challenges, it enables organizations to monitor call volumes, assess resource utilization, and optimize team performance. With features like automated reporting, call flow animation, and real-time alerts, OneView empowers IT teams and managers to enhance communication efficiency while controlling costs.
Top OneView Alternatives
Kapta
Kapta empowers organizations to deepen customer relationships by capturing essential account insights, from interpersonal details to strategic goals.
ServiceSource
Providing tailored employment and community support services, this 501(c)(3) nonprofit organization empowers individuals with disabilities and their families.
Vyopta Incorporated
Vyopta Incorporated delivers advanced analytics and insights for technology, space, and user interactions, empowering organizations to optimize their digital environments.
Komiko
Operating in the Information Technology and Services sector, this customer success software streamlines client engagement and satisfaction.
ServiceSource
ServiceSource is a customer success management solution that helps companies manage and retain existing customers and reduce churn rates.
Evergage Customer Success
Evergage is a cloud-based customer success platform that can be used to reduce churn and retain existing customers and also to onboard and train new customers.
CustomerLobby
By scheduling a 15-minute consultation with a product expert, businesses can discover customized strategies to...
TeamSuccess
It enables teams to assess customer sentiment, automate workflows, and integrate seamlessly with developer tools...
Vitally
It fosters transparency, enabling businesses to achieve milestones and maintain momentum...
Userlist
With its intuitive visual workflows, Userlist enables dynamic segmentation and tailored messaging...
SmartKarrot
By tracking customer interactions and onboarding phases, it proactively mitigates churn while optimizing every touchpoint...
xFactor.io
By harnessing advanced analytics, it identifies critical growth assets, addresses data quality issues, and aligns...
Chameleon
By enabling no-code customization, teams can highlight key functionalities and collect valuable user feedback seamlessly...
Churnkey
It enhances retention by automating the recovery of failed payments, reducing cancellations by up to...
SmartKarrot CS
It enhances decision-making by analyzing customer interactions and tracking onboarding phases...
Top OneView Features
- In-bounds call responsiveness insights
- Hunt group performance tracking
- Call performance issue identification
- Cost reduction analytics
- Easy report creation
- Unified call platform analytics
- Employee productivity quantification
- Real-time trunk line utilization
- Call lifecycle tracking
- Visual call flow animation
- Configurable alerts for issues
- Automated report delivery
- Resource utilization analysis
- Secure departmental access
- Voicemail reduction strategies
- Cost allocation transparency
- User experience monitoring
- Proactive issue detection
- Communication cost control tools
- Flexible reporting options
Top OneView Alternatives
- Kapta
- ServiceSource
- Vyopta Incorporated
- Komiko
- ServiceSource
- Evergage Customer Success
- CustomerLobby
- TeamSuccess
- Vitally
- Userlist
- SmartKarrot
- xFactor.io
- Chameleon
- Churnkey
- SmartKarrot CS
