OneVu
OneVu serves as a user-friendly digital portal, streamlining interactions between citizens, businesses, and councillors. It empowers users to self-serve, offering personalized responses to common inquiries while allowing them to submit and track over 300 council services. With a library of 250+ forms and a next-gen workflow engine, OneVu significantly cuts down phone inquiries by enabling direct progress checks on every online submission.
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Top OneVu Features
- Single digital council window
- Personalized customer queries
- Self-service functionality
- Progress tracking for forms
- Library of 250+ forms
- Next-gen workflow engine
- Multi-stage process tracking
- Reduced phone call volume
- Real-time updates for citizens
- Customizable eDesigner tool
- Integration with council services
- User-friendly customer portal
- Mobile-responsive design
- Analytics for service usage
- Automated notifications for updates
- Simplified issue reporting
- Secure citizen account access
- Comprehensive FAQ section
- Feedback mechanism for improvements
- Community engagement features
