Operata
Operata transforms contact center operations by continuously monitoring IT and operational performance in real-time. By analyzing data, it identifies issues and suggests proactive improvements, enhancing agent productivity and customer experience. The platform helps reduce IT costs, increase First Call Resolution, and optimize performance metrics, ensuring better outcomes for agents and customers alike.
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Top Operata Features
- Real-time performance monitoring
- Proactive agent guidance
- AI-driven insights
- Cost reduction analytics
- First Call Resolution improvement
- Average Handling Time reduction
- Agent availability maximization
- Automated issue detection
- Customizable data integrations
- Secure data controls
- Cross-platform compatibility
- Natural language data interaction
- Continuous end-to-end quality assurance
- API and webhook support
- Call abandonment tracking
- Sentiment analysis integration
- Performance issue surveillance
- Telephony system optimization
- Cloud-scale testing suite
- User-friendly data visualization.
