Pega Collections
Pega Collections™ integrates advanced decisioning and optimization from Pega Customer Decision Hub™ with robust case management and call center features from Pega Customer Service™. This solution streamlines collections processes by automatically selecting optimal contact strategies and providing personalized recommendations, enhancing both customer experience and business outcomes.
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Top Pega Collections Features
- End-to-end collections solution
- Integrated decisioning capabilities
- Personalized contact strategies
- Case management features
- Call center support integration
- Next Best Action Collections
- Real-time recommendations for agents
- Optimized outbound messaging
- Workflow-based case management
- Financial services focused version
- Horizontal market adaptability
- Automated customer journey configuration
- Ongoing customer redecisioning
- Individual next-best-payment options
- Regulatory compliance assurance
- Improvement of customer experience
- Decrease in credit losses
- User-friendly application guidance
- Comprehensive training resources
- Centralized content access.
