Pinescope
Pinescope offers an effective cloud-based workforce management solution designed for contact centers. With tools for agent scheduling, performance tracking, and productivity analysis, it enables organizations to balance efficiency with service quality. Agents can access their schedules via mobile or browser, ensuring streamlined operations and enhanced customer service capabilities.
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Top Pinescope Features
- Cloud-based workforce management
- Mobile-friendly agent scheduling
- Real-time productivity monitoring
- Multi-site planning capabilities
- Activity forecasting tools
- Synchronization of agent schedules
- KPIs for productivity tracking
- Online support ticket system
- Quick 48-hour setup
- Comprehensive training included
- Remote access to planning tools
- Customizable planning modules
- Quality service enhancement features
- Subscription-based pricing model
- Dedicated cloud environment setup
- User-friendly interface
- Agent group scheduling
- Performance efficiency controls
- Continuous support throughout usage
