ProCTI
ProCTI seamlessly integrates Skype for Business or TAPI-enabled PBX with Dynamics CRM, Dynamics 365, and Dynamics NAV, enabling users to access vital information during calls. With a single click, they can view contact details, service cases, and contracts. The intuitive interface allows for efficient call management, lead creation, and task organization. Customizable access rights enhance data security and user experience.
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Top ProCTI Features
- Seamless Skype integration
- TAPI-enabled PBX support
- Real-time call data access
- Customizable information display
- One-click contact access
- Quick lead creation
- Task and note generation
- Activity tracking integration
- Call initiation and forwarding
- Open appointment visibility
- Flexible user access rights
- Comprehensive data search functionality
- Display of service cases
- Integration with email communications
- Credit block information display
- Current contract visibility
- Multi-platform compatibility
- User-friendly interface design
- CTI data synchronization
- Support for various Dynamics versions
