QAlert
QAlert is a user-friendly government CRM that empowers staff to manage tasks efficiently within a single browser window. Featuring a dedicated back-end for call-taking personnel, it streamlines service requests, prioritizes workloads, and provides access to a complete knowledge base. Residents can connect instantly through a custom mobile app, enhancing civic engagement.
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Top QAlert Features
- Intuitive CRM interface
- Web-based desktop software
- Dedicated call-taking back-end
- One-screen request management
- Route-based service prioritization
- Customizable request views
- Issue map visualization
- Bulk request editing
- Easy request entry system
- Reassign and update requests
- Access to comprehensive knowledge base
- QAlert mobile iPad app
- Branded resident mobile application
- Status tracking for requests
- Multi-channel communication tools
- Staff workload monitoring
- User notifications feature
- Civic participation enhancement tools
- Complete issue resolution history
- All-platform compatibility
