qdoc
qdoc is a 24/7 omnichannel quality management software that integrates multiple communication platforms such as email, live chat, and WhatsApp. It provides IT service management aligned with ITIL, automating processes through BPM and RPA. Users can centralize data, streamline operations, and enhance user experiences with tailored support and consulting services.
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Top qdoc Features
- 24/7 omnichannel support
- ITIL-aligned management software
- NOC/SOC monitoring services
- SLA-based service desks
- Centralized information integration
- BPM and RPA automation
- Flexible staffing solutions
- On-premise and cloud integration
- Remote and onsite support
- Technology renewal consulting
- Real-time location solutions
- Automated incident resolution
- Competitive infrastructure diagnostics
- Online training platform
- Quick equipment licensing quotes
- OpEx leasing options
- Comprehensive user experience management
- Business case development support
- Continuous improvement processes
- Cost optimization strategies.
