Reputation Studio
Reputation Studio streamlines review management by allowing users to monitor, respond to, and analyze feedback from multiple channels through a single login. Its customizable routing, prioritization, and approval settings enable agents to deliver prompt, thoughtful responses, while advanced analytics provide insights into customer sentiment, enhancing brand engagement and reputation.
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Top Reputation Studio Features
- Multi-channel review management
- Custom routing and prioritization
- Real-time response posting
- User permissions and roles
- Single sign-on to Salesforce
- Advanced keyword listening
- Actionable reputation insights
- AI-driven sentiment analysis
- Competitor review benchmarking
- Custom alert notifications
- Approval workflows for responses
- Performance tracking with KPIs
- Multi-brand and multi-location support
- Natural Language Processing integration
- Real-time word cloud monitoring
- Customizable review templates
- Comprehensive analytics reporting
- Integration with major platforms
- Dedicated customer success managers
- Secure data handling in Salesforce.
