Salesforce CTI Toolbar
The Salesforce CTI Toolbar integrates seamlessly with Salesforce CRM, offering embedded telephony and chat controls for contact center agents. This solution enables agents to manage calls and digital channels like WhatsApp and Facebook Messenger without switching applications. Enhanced with AI capabilities, it automates interactions and provides caller account popups, streamlining workflows and improving efficiency.
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Top Salesforce CTI Toolbar Features
- Embedded WebRTC webphone
- Unified CTI state management
- Multi-channel chat integration
- Automated chat responses
- AI-driven communication tools
- Caller account popup feature
- Agent state control buttons
- Seamless application integration
- Real-time telephony event updates
- Support for digital channels
- Customizable agent interface
- Salesforce-native user experience
- Efficient queue management
- Integration with AI bots
- Contextual caller information display
- Eliminates application switching
- Enhanced customer interaction tracking
- Flexible communication options
- Support for various messaging platforms
- Instant call handling capabilities.
