SAP Agent Performance Management
SAP SuccessFactors Agent Performance Management provides a robust platform for enhancing agent onboarding, compliance, and incentive compensation management. It enables organizations to optimize agent productivity and retention through streamlined workflows, automated self-services, and centralized management of compensation plans, while ensuring compliance with regulatory requirements and reducing operational errors.
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Top SAP Agent Performance Management Features
- Cloud deployment options
- Integrated compliance management
- Automated onboarding processes
- Centralized agent information repository
- Streamlined incentive compensation plans
- Real-time performance tracking
- Customizable compensation modeling
- Enhanced dispute resolution workflows
- Retroactive compensation processing
- Comprehensive background checks
- Multi-line business support
- User-friendly agent management interface
- Efficient communication workflows
- Electronic contracting solutions
- Visibility into book of business
- Tiered bonus structures
- Accelerated onboarding for new agents
- Detailed license and certification monitoring
- Built-in security features
- Continuous compliance support
