Scripts Forms
Scripts & Forms is a web-based data analysis tool designed for contact center agents to efficiently collect and structure information during client interactions. Integrated seamlessly with Cisco Finesse, it automates the presentation of custom scripts and wrap-up forms, enhancing the agent's workflow and ensuring accurate data capture across various communication channels.
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Top Scripts Forms Features
- Web-based real-time data capture
- Automatic script presentation
- Customizable wrap-up forms
- Integrated with Cisco Finesse
- Multi-channel interaction support
- User-friendly dashboard configuration
- Real-time queue monitoring
- Agent status visibility
- Customizable metrics display
- Live demo scheduling available
- Comprehensive support ticket creation
- Global reseller partnership opportunities
- Collaborative vendor integration
- Resource-rich documentation section
- Contact information directory
- Enhanced operational efficiency
- Real-time alerting capabilities
- Tailored analytics for departments
- Simplified installation and setup
- Intuitive user experience.
