Smart Tribune
Transforming customer service, this platform leverages AI-driven chatbots and an enhanced help center to streamline level 1 inquiries, freeing advisors to focus on high-value interactions. With a structured knowledge base and contextual assistance, it empowers agents with real-time guidance, boosting efficiency and reducing errors in service delivery.
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Top Smart Tribune Features
- Augmented help center
- Decision trees integration
- Contextual help boxes
- Pre-sales AI chatbot
- Post-sales AI chatbot
- Advisor knowledge base
- AI advisor chatbot
- Knowledge management system
- AI knowledge assistant
- Seamless tool integrations
- Robust data security
- Immediate deployment impact
- Customizable user experience
- ROI-focused use case identification
- Reduced level 1 queries
- Enhanced advisor autonomy
- Optimized user journeys
- Real-time knowledge updates
- Multisector adaptability
- User-friendly interface
