Smiddle Webex to CCE Connector
The Smiddle Webex to CCE Connector enhances customer-agent interactions by enabling seamless video calls through Cisco Webex virtual rooms. Designed for contact centers, it allows operators to manage video communications directly within familiar interfaces, facilitating remote identification and efficient service delivery, ultimately fostering deeper client relationships and improving customer satisfaction.
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Top Smiddle Webex to CCE Connector Features
- Video call integration
- Configurable call processing logic
- Remote client identification
- Screen sharing capabilities
- Familiar Cisco Finesse interface
- CRM integration support
- Call queue management
- Skill group assignment
- Live video call handling
- On-premise recording storage
- Searchable video call archives
- Multi-channel communication support
- API for mobile integration
- Real-time agent interaction
- Customizable video call widgets
- Seamless user experience
- Enhanced customer engagement
- Efficient problem resolution
- Personal touch in communication
- Easy demo request process.
