Steam-connect
Steam-connect is an AI-driven customer service platform that seamlessly integrates various communication channels, including phone, email, chat, SMS, and social media. This cloud-based solution enhances customer experience with features like Quality Monitoring, intelligent analytics, and a user-friendly interface, enabling businesses to meet evolving customer expectations efficiently.
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Top Steam-connect Features
- AI-powered Quality Monitoring
- Inbound email integration
- Outbound sales module
- Social media channel integration
- Website chat widget
- WhatsApp for Business integration
- SMS communication capabilities
- Contact form handling
- Customizable quality units
- Open API for integration
- Multi-channel customer management
- AI-driven transcription services
- Real-time performance analytics
- Flexible cloud-based architecture
- User-friendly interface
- Training and support resources
- Cost-effective usage model
- Comprehensive reporting features
- Intelligent dialer for outbound
- Proactive trend analysis.
