Swifteq
Boosting team productivity and enhancing customer experiences, this knowledge management software integrates seamlessly with Zendesk. It automates ticket processes, manages help centers, and employs AI for efficient communication. With features like ticket merging, bulk translation, and advanced search, it empowers support teams to streamline workflows and improve service quality.
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Top Swifteq Features
- Auto-ticket merging rules
- Bulk attachment removal
- Customizable ticket parsing
- No-code automation solutions
- Fast language translation
- Advanced ticket search filter
- Help Center article analytics
- PDF manual creation
- Bulk translation support
- Rich article export options
- Broken link detection tool
- Quick ticket export function
- User-friendly interface design
- Seamless Zendesk integration
- Agent workflow optimization
- Custom glossary for translations
- One-click ticket actions
- Task management features
- Data privacy compliance tools
- Enhanced customer experience automation
