Symbl.ai
Empowering voice agents to surpass traditional call handling, this AI-driven platform understands context and executes actions to enhance competitive advantage. Its low-code APIs facilitate performance evaluations and deliver real-time guidance, enabling agents to manage objections effectively and elevate customer satisfaction, while automating workflows and extracting actionable insights from conversations.
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Top Symbl.ai Features
- Context-aware voice agents
- Real-time AI Assist
- Low-code API integration
- Dynamic call guidance
- Automated Q&A voice bots
- Multi-party call scoring
- Actionable insights generation
- Compliance adherence alerts
- Participant performance evaluation
- Contextual data extraction
- Sentiment analysis capabilities
- Fast deployment across channels
- Customizable API for developers
- Training support for new agents
- Advanced trigger detection
- Enhanced customer sentiment tracking
- Streaming audio processing
- High accuracy response generation
- Business performance optimization
- Effortless collaboration tools
