TMAC
Equipping agents with tailored tools, TMAC enhances customer interactions by providing intelligent conversational guidance and relevant promotional offers. Its user-friendly split-screen interface reduces fatigue while ensuring compliance. By leveraging behavioral science, TMAC empowers agents to deliver personalized recommendations, optimizing each customer journey and achieving exceptional results without overwhelming complexity.
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Top TMAC Features
- Intelligent conversational guidance
- Next Best Action recommendations
- Customizable agent view
- Simple split-screen interface
- Real-time customer insights
- Behavioural nudges integration
- No-code conversation flow builder
- Comprehensive CRM data replication
- Dynamic promotional offer deployment
- Customer segmentation automation
- Stress and decision fatigue reduction
- Effective compliance statement management
- Flexible conversation prompts
- Enhanced agent training tools
- Data-driven performance analytics
- Contextual selling enhancements
- Seamless website information embedding
- Rapid conversation setup
- Target achievement tracking
- Agent experience optimization.
