UC Analytics
UC Analytics transforms call data into actionable insights, offering flexible analyses through a user-friendly web dashboard. Users can monitor service levels, call volumes, and resource utilization, while dynamic hunt groups optimize agent availability. With integrated billing features and real-time alerts, it ensures effective communication management and enhanced service quality.
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Top UC Analytics Features
- Personalized user dashboard
- Dynamic team management
- Real-time call analytics
- Preconfigured analysis templates
- Voice quality monitoring
- Comprehensive call accounting
- Resource planning optimization
- Integrated event alarm system
- Itemized billing capabilities
- Customizable report forms
- Secure data protection measures
- Multilingual support options
- LDAP master data connection
- Automatic report distribution
- Flexible export formats
- Historical trend analysis
- SIP trunk utilization insights
- Agent availability alerts
- GDPR compliance features
- Efficient cost allocation systems
