UniAgent
UniAgent™ revolutionizes customer experience management by seamlessly integrating over 20 CRM systems into Cisco® contact centers. It empowers agents to effortlessly switch between inbound and outbound communications from a unified interface. By delivering tailored interactions across channels—voice, email, chat, and social media—UniAgent™ enhances first call resolution and fosters lasting customer loyalty.
Top UniAgent Alternatives
DataSpider Servista
DataSpider Servista enables seamless data and application integration across diverse systems without programming.
UltraESB-X
UltraESB-X is a high-performance, lean, and robust Enterprise Service Bus (ESB) designed for seamless integration.
BOARD Connector
Unlock the potential of SAP data with the BOARD Connector, seamlessly integrating into over 30 target environments.
UseCSV
Users can effortlessly enhance their applications with UseCSV, an integration software that simplifies data import from CSV and Excel files.
bem
Transforming messy, unstructured data into actionable insights, this innovative tool automates data flows from emails, PDFs, spreadsheets, and more.
V2
With expertise in cybersecurity, cloud solutions, and IT management, they empower organizations to enhance operational...
Julota
By automating workflows and tracking, it addresses critical issues like mental health crises and substance...
Vigience Overcast
This Salesforce-native app utilizes a mixed replication and real-time architecture to streamline data access, reducing...
Transformer
Its intuitive drag-and-drop interface allows for rapid development, enabling complex mappings without coding...
Visor
Users can transform project data into vibrant Gantt charts, spreadsheets, and dashboards...
Pfalz
With seamless integration of channels like WhatsApp, SMS, and chatbots, businesses enhance customer interactions and...
waboxapp
Users can install the Chrome extension to connect their accounts, manage message exchanges securely, and...
Phlorin
Users can seamlessly integrate and fetch data from various APIs, creating custom connections without coding...
Wbsync
This seamless syncing reduces manual data entry errors, saves time, and enhances profit margins...
Top UniAgent Features
- Omni-channel customer engagement
- Dynamic agent interchangeability
- Integrated voice logging capabilities
- Screen pop for customer profiles
- One-click dialing from CRM
- CRM integration for multiple platforms
- Personalized customer interaction context
- Efficient resource utilization
- Enhanced first call resolution
- Multi-channel support for communications
- Call note metadata saving
- Embedded CRM CTI connector
- Mobile outbound calling from CRM
- Real-time analytics for interactions
- Customizable workflow automation
- Customer lifecycle tracking
- Seamless transition between channels
- User-friendly interface for agents
- Proactive customer experience management
- Continuous quality improvement tools
Top UniAgent Alternatives
- DataSpider Servista
- UltraESB-X
- BOARD Connector
- Troopr
- UseCSV
- bem
- V2
- Julota
- Vigience Overcast
- Transformer
- Visor
- Pfalz
- waboxapp
- Phlorin
- Wbsync
