Univw
Univw is a robust Lead Management Software that empowers businesses with customizable dashboards, automated call quality assurance, and AI-driven agent coaching. Its integrated cloud telephony offers seamless communication, while flexible workflows streamline operations. With powerful data merging capabilities, Univw enhances decision-making, driving significant growth and efficiency across sales, service, and support teams.
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Top Univw Features
- Customizable User Permissions
- AI-Driven Performance Insights
- Multi-Channel Communication Integration
- Real-Time Analytics Dashboard
- Automated Workflow Triggers
- On-Demand Call Transcription
- Centralized Job Assignment System
- Geo-Location Tracking for Agents
- Enhanced Data Security Protocols
- Comprehensive Customer Interaction History
- External Data Integration Capabilities
- Visual Data Representation Tools
- Personalized Agent Coaching Programs
- Streamlined Post-Sales Automation
- Dynamic Reporting Capabilities
- Effortless Lead Scoring Mechanism
- Advanced Job Tracking Features
- Interactive Customer Feedback System
- Custom Script Adherence Automation
- Rapid Implementation Support Services
